Refund Eligibility: We strive to provide quality services to our clients. However, if our team members have not started working on your project, you may be eligible for a refund of 50% of the advance payment.
The advance payment becomes non-refundable once our team members have commenced work on your project.
- Completion of Work: If our team members have started working on your project and you choose to discontinue the service, the advance payment becomes non-refundable. You can pay the remaining 50% of the payment and receive the completed work as agreed upon.
- No Refund for Completed Work: Once the work is completed and delivered to you, no refunds will be issued for any services rendered.
- Refund Process: To request a refund, you must submit a written request to our designated contact details provided in this Privacy Policy. We will review your request and respond within a reasonable timeframe. If eligible, refunds will be processed using the original payment method unless otherwise mutually agreed upon. If you are eligible for a refund according to our Refund Policy, we will initiate the refund process promptly. If approved, refunds will be issued using the same payment method used for the original transaction.
- Refund amount: If you are eligible for a refund, we will deduct 5% from the amount you paid to cover the payment gateway fee. The remaining amount will be refunded within 5 to 7 business days.
- No Refund: There is no refund for Theme & Plugins.
Shdigitals reserves the right to modify our Payment Policy occasionally without giving out any prior notice to the customers. So, make sure that you are well aware of the changes.
